NAFN Administration Assistant

• Pay rate: £13.63 - £13.84 per hour (PAYE)
• Location: Tameside Council
• Job Type: Full-time, Temporary (1-2 months)

Tameside Council are looking for a NAFN Administration Assistant to provide essential support to our Service Delivery Team. This role involves a variety of administrative tasks, handling member enquiries, and contributing to project delivery and marketing initiatives. The ideal candidate will be the first point of contact for our members, ensuring a smooth and efficient service delivery.

Day-to-day of the role:

• Process basic member enquiries under the Data Protection Act 2018, ensuring performance targets are met.
• Manage incoming phone calls and emails from members, resolving or escalating issues related to IT system access, onboarding, and membership queries.
• Provide basic technical support to members regarding system access and login difficulties, ensuring issues are resolved promptly to maintain service continuity.
• Maintain and update critical systems and databases to ensure accurate and up-to-date member records.
• Support the Membership management function through data input, report generation, and effective communication with members.
• Liaise with colleagues and external bodies to support the delivery of services by NAFN Intelligence Officers.

Required Skills & Qualifications:

• Experience in administrative support or a similar role.
• Strong ability to handle routine administrative tasks and contribute to project delivery.
• Excellent communication skills, capable of managing member enquiries efficiently.
• Proficiency in managing and updating databases and systems.
• Ability to troubleshoot IT-related issues and provide technical support.
• Collaborative team player with strong organizational skills.

Benefits:

To apply for this NAFN Administration Assistant position, please send your cv to