Operations Manager

•  Location: Leatherhead, Surrey
• S alary: £40,000 per annum
•  Contract: Full-time, Permanent

About the Role

We are seeking an experienced and proactive Head of IT, Facilities & Fleet Management to lead the organisation's IT services, facilities operations, fleet management, and supplier contracts. This varied role combines strategic oversight with hands-on operational management, ensuring services remain secure, compliant, efficient, and cost-effective.

Key Responsibilities

IT & Cyber Security

• Manage the organisation's Managed Service Provider (MSP), including service reviews, SLA monitoring, and escalations.
• Oversee Cyber Essentials/Cyber Essentials Plus accreditation.
• Maintain IT assets, user access controls, backups, disaster recovery, and business continuity arrangements.
• Ensure effective cyber security, patch management, mobile device management, and website security.
• Lead IT projects and support digital transformation initiatives.

Facilities Management

• Oversee the effective operation of offices and properties.
• Manage property contracts, lease renewals, office moves, insurance, security, and health & safety compliance.
• Maintain professional office standards and a safe working environment.

Fleet Management

• Manage the company vehicle fleet, including procurement, returns, fuel contracts, insurance claims, GPS tracking, and P11D processes.
• Ensure fleet policy compliance and manage the Fleet Administrator.
• Research and recommend suitable vehicle and fleet solutions.

Contracts, Budgets & Projects

• Manage supplier relationships, contract renewals, and the contract register.
• Negotiate contracts and authorise invoices.
• Support budget preparation and management.
• Provide project management support for key organisational initiatives.
• Maintain accurate records and drive operational best practice across all locations.

About You

You will have:

• Experience managing MSPs and outsourced IT services.
• Strong knowledge of IT infrastructure, cyber security, business continuity, and cloud technologies.
• Experience in facilities, property, fleet, contract, and supplier management.
• Budget management and project delivery experience.
• Previous people management experience.
• Excellent organisational, communication, and stakeholder management skills.
• A proactive, solutions-focused approach with strong commercial awareness.

What We Offer

• Salary of £40,000 per annum
• Permanent, full-time position based in Leatherhead
• A varied leadership role with broad responsibility
• Professional development opportunities
• Supportive and collaborative working environment

If you have a strong operational background across IT, facilities, fleet, and supplier management, we'd love to hear from you.