Operations Officer

Location: Harrogate Salary: £22,667 (£34,000 FTE)Hours: 25 per week across 3.5 days Contract: Fixed-term Hybrid Working: Minimum 2 days in-office 

About the Role

Reed is thrilled to be partnering with a bold and brilliant education tech company that’s shaking up how things are taught in UK schools. They’re on a mission to make learning more engaging, and they need a superstar Operations & Engagement Coordinator to help keep things running like clockwork while building awesome relationships with schools and teachers.

This isn’t your average admin job — it’s a mix of operations, customer support, marketing magic, and a splash of tech. If you love variety, thrive in a small team, and want to be part of something meaningful, this could be your next big move.

What You’ll Be Doing

 Operations & Admin

• Keep internal systems (like CRM) tidy and up-to-date
• Schedule school calls, prep docs, and keep inboxes happy
• Help build new curriculum content and resources
• Upload fresh materials to the online platform

Customer Engagement

• Be the friendly face (or voice!) for teacher queries
• Onboard new schools and run basic online training sessions
• Monitor usage and offer support where needed
• Gather feedback and spot opportunities to improve
• Help schools stick around — and bring new ones on board

Marketing & Comms

• Help plan and post social media content
• Support email campaigns and newsletters
• Dream up ideas for community events and teacher stories
• Represent the brand at education conferences (yes, you get to go!)

What You’ll Bring

Must-Haves:

• Top-notch organisation and attention to detail
• Friendly, confident communicator (written & spoken)
• Tech-savvy and quick to learn new tools
• Self-starter who loves working in a small, passionate team
• A genuine interest in education and digital innovation
• Able to work in Harrogate office at least 2 days a week

Nice-to-Haves:

• CRM or customer support experience
• Familiar with tools like Pipedrive, Canva, MailerLite
• Experience with social media content or online training

Ready to Make an Impact?

This is your chance to join a purpose-driven team, grow your skills, and help shape the future of vocabulary learning in schools. If you’re organised, creative, and love a good challenge — we want to hear from you!