Operations Project Manager

Operations Project Manager

• Annual Salary: £36k - £38k
• Location: Hemel Hempstead
• Job Type: Full-time

Join a global technology company, a leader in digital transformation solutions for Quick Service Restaurants (QSR), Hospitality, and Retail Verticals. As an Operations Project Manager, you will play a crucial role in coordinating customer deployment plans, ensuring timely and successful store installations, and maintaining high customer satisfaction.

Day-to-day of the role:

• Liaise daily with assigned customers to ensure smooth and successful delivery against the deployment plan.
• Act as the primary contact for both internal and external stakeholders regarding physical store deployments.
• Manage multiple client deployments, establishing clear communication channels to keep customers well-informed of progress.
• Review installation sign-off reports to maintain quality standards.
• Facilitate the transition from project pilot phase to operational deployment.
• Negotiate and manage the availability of internal deployment resources.
• Provide regular stock forecasts to ensure supply meets demand according to customer deployment rates.
• Maintain deployment activities and schedules, from pilot sites to full deployment.
• Engage regularly with clients to shape positive impressions of the company.
• Update the finance team on completed deployments for accurate billing.
• Generate weekly reports for the management team on deployment activities.
• Support the wider operational team as required.

Required Skills & Qualifications:

• Proven experience in a customer-facing role, servicing multiple clients or stakeholders.
• Strong organizational skills, with the ability to coordinate time-critical activities and manage daily tasks.
• Excellent communication skills, both written and verbal.
• Ability to remain calm under pressure and reprioritize tasks at short notice.
• Proficient in Excel for managing spreadsheet trackers.
• Experience in coordinating multiple workloads simultaneously.

Desirable Skills:

• Advanced Excel skills (Vlookups, IF statements).
• Experience working with finance teams (handling purchase orders, invoicing).
• Basic understanding of IT hardware and software fundamentals.
• Familiarity with POS/EPOS systems and retail deployments.
• Experience in a start-up or evolving technology business environment.

Benefits:

• Competitive salary package.
• Opportunity to work in a dynamic, fast-paced environment.
• Exposure to leading digital transformation projects in major retail and hospitality brands.
• Professional development and growth opportunities.