Project Analyst

Project Analyst

Waltham Abbey | £35,000 - £40,000 + Benefits Monday to Friday | 9:00am - 5:30pm | Office Based

My client is looking for a proactive and analytical Project Analyst to join their growing team in Waltham Abbey. This is an exciting opportunity to play a key role in driving digital change, improving business processes, and supporting technology adoption across a well-established organisation.

Please note: Due to the office location, applicants must hold a valid UK driving licence and have access to a vehicle. Candidates who are unable to drive should not apply.

The Opportunity

Reporting into the Head of Digital Transformation, you'll support the delivery of key digital initiatives designed to improve operational efficiency, enhance business processes, and maximise the value of business systems and technology.

This is a varied role combining business systems support, business analysis, project delivery, process improvement, user training and stakeholder engagement. You'll work closely with teams across the business to identify opportunities for improvement and help deliver solutions that drive measurable results.

What's on Offer?

• £35,000 - £40,000 salary
• 24 days annual leave plus bank holidays
• Free breakfast provided every morning
• Employee discounts platform with access to thousands of retail offers
• Virtual GP service for you and your immediate family
• Employee Assistance Programme (EAP)
• Bike to Work scheme
• Home & Electronics salary sacrifice scheme
• Career development and exposure to business-critical transformation projects
• Supportive and collaborative working environment

Key Responsibilities

• Provide functional support for core business applications and digital systems
• Investigate and resolve system and process-related issues
• Gather, analyse and document business requirements
• Support digital transformation projects from conception through to implementation
• Assist with process mapping, workflow improvements and standardisation initiatives
• Support system enhancements, integrations, automation and reporting solutions
• Participate in testing activities, including User Acceptance Testing (UAT)
• Create and maintain user guides, training materials and system documentation
• Deliver training sessions and promote user adoption of digital tools
• Work with stakeholders across the business to drive continuous improvement
• Support governance, data quality and information management initiatives
• Build strong relationships with internal teams and external suppliers
• Identify opportunities to improve system performance, data accuracy and user experience

What We're Looking For

• Exposure with supporting business applications, digital systems or technology-enabled business change
• Some experience gathering requirements or supporting process improvements
• Any experience creating process documentation, user guides and training materials would be beneficial
• Experience delivering user support, training or system demonstrations
• Strong use of MS Excel (not VBA/Macro level)
• Strong experience of Microsoft 365
• Confident communication skills
• Strong organisational skills

About You

You'll be a confident communicator who enjoys working with people and solving problems. You'll be naturally curious, highly organised and passionate about improving processes through technology. Most importantly, you'll be comfortable engaging stakeholders at all levels and helping colleagues embrace digital change.