Senior Interaction Designer

Senior Interaction Designer

We’re looking for a Senior Interaction Designer to play a key role in shaping high-quality, user-centred digital services at scale. You’ll work within agile, multidisciplinary teams to design and deliver intuitive public-facing services, aligned with Government Design Principles.

This is an excellent opportunity for an experienced designer who is passionate about solving complex problems, championing best practices in user-centred design, and supporting the development of others.

Location & Working Style

This role follows a hybrid working model, with a minimum expectation of 20% onsite presence at the Newport office. Flexible arrangements can be discussed with the hiring manager to agree a suitable balance between home and office working.

The Role

Design and Deliver User-Centred Services

• Collaborate within agile, cross-functional teams to design solutions for complex transformation programmes
• Participate in user research and translate insights into effective interaction designs
• Create prototypes and design user journeys across multiple channels, devices, and technologies
• Use data and evidence to justify design decisions

Champion Design Excellence

• Advocate for consistent, high-quality user experiences across services
• Promote reusable components, design patterns, and best practices
• Contribute to user-centred design standards and guidance
• Apply the GOV.UK Design System and ensure designs meet accessibility, legal, and security requirements
• Ensure alignment with the GOV.UK Service Standard

Lead and Support Others

• Mentor, coach, and support the development of designers
• Provide guidance to ensure quality and adherence to best practices
• Contribute to and lead communities of practice within the design function

About You

Essential Skills & Experience

• Proven experience working in agile, multidisciplinary teams, delivering iterative design solutions
• Strong experience designing accessible, user-centred services across multiple channels
• Ability to produce key design artefacts such as:
  • User flows
  • Process flows
  • Service blueprints
  • Site maps
• Proficiency in prototyping tools such as Figma, Adobe XD, or GOV.UK Prototype Kit
• Experience conducting usability testing, either independently or collaboratively
• Strong working knowledge of:
  • GOV.UK Design System
  • Government Service Manual and design principles
• Experience contributing to or leading communities of practice
• Demonstrated ability to mentor and coach other designers

What You’ll Bring

• A proactive, self-starting approach with a strong sense of ownership
• Excellent collaboration and stakeholder engagement skills
• Strong communication and presentation abilities
• A passion for improving public services through thoughtful design