Service Administrator

Service Desk

Coalville £13.50 per hour Monday to Friday, 8:00am – 5:00pm

The Role

We are currently seeking a friendly, organised, and customer-focused Service Desk Receptionist to join our team in Coalville. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and delivering a high standard of customer service.

As the first point of contact, you will play a key role in ensuring the smooth day-to-day running of the service desk and providing support to both customers and internal teams.

Key Responsibilities

• Acting as the first point of contact for visitors, calls, and emails
• Managing the service desk and logging requests accurately
• Providing a professional and welcoming front-of-house experience
• Handling enquiries and directing them to the appropriate teams
• Supporting administrative tasks including data entry and reporting
• Maintaining records and ensuring all systems are kept up to date
• Assisting with coordinating service requests and follow-ups

About You

• Previous experience in a reception, service desk, or customer service role
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Confident using IT systems and Microsoft Office
• Ability to multitask and prioritise workload effectively
• A professional and friendly attitude

What’s on Offer

• Competitive hourly rate of £13.50 per hour
• Consistent, full-time working hours (Monday–Friday, no weekends)
• Supportive and friendly working environment
• Immediate start available