Service Coordinator

Job Title: Service Desk Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent / Full-Time

The Opportunity:

Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done, keeps things organised, and isn’t afraid to pick up the phone, this could be the perfect fit.

Key Responsibilities:

• Coordinate and schedule service calls and appointments for clients.
• Dispatch technicians for installations, repairs, or support tasks.
• Monitor service orders to ensure timely and accurate completion.
• Communicate with clients to understand their needs and provide updates.
• Maintain records of service calls, work orders, and customer interactions.
• Resolve service-related issues and escalate when necessary.
• Ensure compliance with company policies and industry regulations.
• Prepare reports on service delivery performance and customer satisfaction.

What We’re Looking For:

• Experience in high level admin
• Strong organisational and multitasking skills
• Excellent communication — both written and verbal
• Ability to stay calm under pressure and juggle priorities
• Basic IT knowledge and troubleshooting skills desirable
• GCSEs or equivalent required; further education in IT or business admin preferred

Why Apply?

• Competitive salary up to £30K
• Great team culture
• Opportunity to make a real impact in a busy, hands-on role

Join us in delivering outstanding service that makes a real impact. We are excited to hear from you and explore how you can contribute to our team's success.