Service Coordinator

Service Coordinator - Reading - Salary to £30,000

We are working with a leading provider of integrated technical and security support services, due to continued growth, we are looking for a highly organised and customer-focused Service Coordinator to join their team in Reading.

The Service Coordinator plays a vital role in ensuring the smooth delivery of service, maintenance, and support activities across a range of customer sites. Working within a fast-paced operational environment, you will coordinate reactive service requests, planned maintenance visits, and fault resolution activities while ensuring service levels are consistently achieved.

This is an excellent opportunity for someone with strong administration and coordination skills who enjoys working in a customer-focused, team-oriented environment.

A bit about the day to day...

Service Coordination & Scheduling

• Manage incoming service requests, incidents, and maintenance activities through the service management platform.
• Prioritise work based on urgency, contractual commitments, and customer impact.
• Schedule and dispatch engineers and subcontractors according to skillset, availability, and geographical location.
• Ensure all planned preventative maintenance (PPM) visits are arranged and completed within agreed timescales.
• Provide engineers with accurate job information, site access details, and relevant documentation.

Customer Support & Communication

• Act as a central point of contact for customers regarding service issues, maintenance visits, and fault updates.
• Maintain regular communication with customers to provide progress reports and manage expectations.
• Liaise with internal departments and operational stakeholders to ensure a seamless service experience.
• Escalate critical or high-priority issues where necessary to minimise service disruption.

Performance & Service Delivery

• Monitor open work orders and ensure service level agreements (SLAs) are met.
• Track outstanding actions and proactively follow up to drive timely resolution.
• Maintain accurate service records, job updates, and customer information.
• Produce operational reports and assist with performance monitoring activities.

Process Improvement

• Support the upkeep of operational procedures, knowledge articles, and service documentation.
• Identify recurring service issues or process inefficiencies and recommend improvements.
• Contribute to the continuous enhancement of customer service and operational performance.

Desired skills/experience....

• Excellent organisational and time management skills.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Strong customer service mindset with a proactive approach to problem-solving.
• Previous experience within a service desk, helpdesk, customer support, or operations coordination environment would be great but NOT a must have.
• Experience scheduling engineers, technicians, or field-based teams would be great but NOT a must have.
• Experience working with service level agreements and performance targets would be great but NOT a must have.

A little bit about you....

• Calm and professional when working under pressure.
• Highly organised and able to prioritise competing demands.
• Customer-focused with excellent attention to detail.
• A confident communicator who can build relationships with customers and colleagues alike.

Service Coordinator - Reading - Salary to £30,000