Service Delivery Manager

Service Delivery Manager (SC Cleared / Single UK National) Basingstoke | On-site | £600 per day | Contract

We’re working on a high-profile, secure programme and are looking for an experienced Service Delivery Manager to take ownership of end-to-end IT service delivery in a mission-critical environment.

This is a fully on-site contract role based in Basingstoke, requiring high-level clearance and Single UK Nationality. You’ll be embedded within a collaborative support team, acting as the key interface between technical teams and the customer, ensuring services are delivered seamlessly, compliantly, and to agreed performance standards.

What you’ll be doing

• Owning the end-to-end delivery of IT services across infrastructure and support functions
• Ensuring services meet agreed SLAs, KPIs, and compliance requirements
• Acting as the primary point of contact for service performance and delivery
• Leading incident, problem, and change management in line with ITIL best practice
• Analysing service performance data, identifying trends, and producing clear reporting
• Driving continuous service improvement using performance data, customer feedback, and new technologies
• Coordinating closely with internal technical teams to resolve issues and deploy improvements
• Managing third-party suppliers and vendors where applicable
• Supporting governance, audit, and compliance activity in a secure environment

What we’re looking for

• Strong background in IT Service Delivery / IT Operations within complex environments
• Solid working knowledge of ITIL (v3 or v4 – certification preferred)
• Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk
• Confident stakeholder manager with excellent communication and conflict-resolution skills
• Proven ability to juggle multiple priorities under pressure
• Analytical mindset with strong problem-solving capability
• Experience managing cross-functional technical teams

Role details

• Contract: Initially through to 31 May 2026
• Rate: £600 per day
• Location: Basingstoke (fully on-site)
• Clearance: High-level clearance required (Single UK National only)
• Working pattern: Monday to Friday
• Start: ASAP

If you’re a Service Delivery Manager who thrives in secure, high-impact environments and enjoys being accountable for service excellence, this one’s worth a conversation.