Service Desk Administrator

Are you an experienced administrator with strong coordination skills and a passion for delivering excellent customer service? We’re recruiting urgently for a Service Desk Administrator to join a leading organisation in the commercial vehicle systems sector. This is a fantastic opportunity to support a busy service department and help keep nationwide engineering operations running smoothly.

Hours: 37.5 per week, Monday–Friday (09:00–17:00)

Salary: £28,000–£30,000 per annum

Location: Fully Office based, Reading (RG4) 

What you’ll be doing:

• Act as the first point of contact for all service enquiries via phone and email.
• Log, triage and manage service requests using Zendesk.
• Schedule and allocate field engineering jobs through the Big Change portal.
• Coordinate planned and reactive service visits, ensuring deadlines and SLAs are met.
• Liaise with engineers, technical teams and customers to maintain clear communication.
• Maintain accurate service records, job notes and compliance documentation.
• Assist with producing service reports, follow-ups and administrative support tasks.
• Handle customer queries professionally and provide high-quality after-service support.

What we’re looking for:

• 5+ years office-based experience in administration, coordination or scheduling.
• Strong organisational skills and the ability to manage multiple priorities.
• Previous experience using service desk systems (Zendesk ideal).
• Experience using job scheduling systems such as BigChange is highly beneficial.
• Excellent communication skills and a confident, clear telephone manner.
• High attention to detail and accuracy in administrative work.
• Strong Microsoft Office skills (Excel essential) and familiarity with CRM systems.
• A team player with the ability to work independently when needed.

Applications are urgent – apply now!