Service Desk Analyst - CONTRACT - Leeds - ONSITE

IT Service Desk Analyst

• Location: Leeds, 
• Job Type: Contract
• Duration: 3 months
• Start: ASAP
• Rate: £130 - £160 INSIDE 

Required Skills & Qualifications:

• Experience troubleshooting issues with Windows 11 and Microsoft Office 365.
• Familiarity with diagnosing internet connection and Wi-Fi issues.
• Day-to-day administration skills in Active Directory and MS Exchange Console.
• Basic networking experience, including patching and knowledge of DNS/DHCP.
• Experience with VMware Horizon View or other VDI technologies is ideal.
• Proficiency in PC hardware and software maintenance, including Windows updates and Anti-Virus.
• Strong problem-solving and analytical skills, with the ability to work calmly under pressure.
• Good knowledge of ITIL methodologies and excellent customer service skills.
• At least one year’s experience in a professional services environment is preferred.