Service Desk Analyst

Service Desk Analyst

Location: Belfast

Duration: Permanent, Full Time

Salary: £30k per annum

REED Technology are delighted to represent an excellent retail organisation who due to growth are seeking to add an additional service desk team member to their team.

This busy and diverse IT department is looking for a Service Desk Analyst who will be responsible for Desktop support in a busy Service Desk supporting approx. 1000 staff across 20 locations.  

My client is seeking a motivated and ambitious individual, who understands the importance of providing high level of Customer Service Support. The role will work closely with the Service Desk and wider IT team to ensure the successful delivery of IT services across the group.

Key Responsibilities

• Active Directory administration.
• Recording and Triage of IT incidents & Requests within Service Now.
• Resolution of Incidents & Requests from initial reporting to successful remediation.
• Collaboration with Infrastructure, Business Systems and Development colleagues to ensure successful resolution of IT Incidents.
• Creation and management of starters and leavers within the company.
• Participation in and ownership of various IT maintenance tasks.
• General IT Administration / Purchasing of IT equipment.
• Assist Desktop and Infrastructure with the rollout of IT Projects as and when required.
• Co-ordination of IT tasks associated with dealership projects.
•  Accept from time to time, that the role encompasses more than that which is contained herein and be a team player.
• Take an active part in upholding the Company’s Health and Safety Policy as set out in the terms and conditions of employment

Essential Criteria

• At least 2 years’ experience supporting Windows OS and related technologies.
• Previous experience of working in a Structured Service Desk environment.
• Microsoft Active Directory.
• Proven track record in resolving IT issues within SLA deadlines.
• Office 365 & Azure AD Administration.
• Some experience of problem analysis and incident resolution.
• Some knowledge of networking technologies.
• Full Driving licence and access to your own transport.
• Experience of dealing with IT suppliers.

If you meet the above criteria and would like to join a fantastic organisation then please contact Niall Lennon for a confidential discussion.