Service Desk Analyst

We have a great opportunity for an experienced Service Desk Analyst to join a growing IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security.

What you’ll be doing

• Acting as the point of contact for service desk tickets
• Delivering projects both remotely and onsite
• Working across Microsoft 365, Entra, virtualisation, scripting and endpoint management
• Managing and maintaining documentation, SOPs and technical guides
• Ensuring best practice across security, compliance, communication and client experience

What we’re looking for

• Experience within a similar role
• Troubleshooting skills across hardware, software and infrastructure
• Understanding of security principles, compliance and vulnerability management
• Excellent communication skills and a strong client-focused mindset
• Full UK driving licence

Why this role stands out

• Real technical variety across infrastructure, cloud and security
• Involvement in projects, not just tickets
• A supportive, people-first environment where processes, communication and integrity genuinely matter