Service Desk Technician

Service Desk Technician Initial 2-month contract (likely to extend) £25–£28 per hour (Umbrella) On-site – Leicester

REED Technology are working with a client who require an experienced Service Desk / First-Line Support professional is to support a large public-sector organisation’s ICT Operations team.

Key Responsibilities:

• Logging and managing incidents and requests via the Service Desk
• Providing first-line technical support (hardware, software, Microsoft environments)
• Installing and configuring PCs, laptops, printers and peripherals
• Resolving issues in line with ITSM processes and SLAs
• Escalating complex incidents and working with wider ICT teams
• Supporting basic reporting, documentation and service improvements

Skills & Experience:

• Previous experience in a Service Desk or IT Support role
• Strong customer service and communication skills
• Microsoft Windows / Office 365 support experience
• Knowledge of IT service management processes (Incident, Change, Problem)
• Public sector experience desirable

On-site role. May involve some planned out-of-hours work.

If you are available and interested in this opportunity, please apply using the link provided.