Service Team Analyst (Zendesk / ServiceNow)

Job Title: Service Team Analyst

Location:  Remote working Contract Type: Permanent and Full-Time Working hours: 11am – 7:15pm, Monday to Friday.

This role is to work in our clients' Relocation Accounting team as a Service Team Analyst, where you will play a pivotal role in supporting global operations by managing inquiries related to expense reimbursements. This position is crucial for ensuring timely, accurate, and customer-focused solutions while fostering collaboration across departments.

Day-to-day of the role:

• Serve as the primary contact for inquiries from Global Operations regarding relocation expense reimbursements.
• Act as a liaison between Global Operations, Relocation Accounting, and Payroll teams to resolve issues efficiently.
• Manage and resolve service tickets using ServiceNow and other internal systems.
• Communicate relocation accounting procedures clearly to internal stakeholders.
• Support special projects and process improvements as needed.

Required Skills & Qualifications:

• Proven experience in customer service; relocation or mobility experience is a plus.
• Strong planning, organizational, and process management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with ServiceNow, Zendesk or similar ticketing systems.
• Detail-oriented with excellent problem-solving and analytical skills.
• Highly organized, adaptable, and able to manage multiple priorities.
• Collaborative and proactive, with a focus on delivering exceptional service.

Interested?  Apply online today!