Service Transition Manager - London

Service Transition Manager

• Contract Duration: 12 months
• Location: Farringdon, London (Hybrid - 2 days a week onsite)
• Job Type: Contract - Inside IR35

We are seeking an experienced Service Transition Manager to support a large-scale technology transformation programme within a prestigious organisation with a rich history spanning 500 years. This role is crucial for ensuring smooth transitions of suppliers and services, maintaining the integrity of live operations throughout the process.

Day-to-day of the role:

• Lead end-to-end service transition activities aligned with programme objectives and service management best practices.
• Serve as the primary interface between Service Management, Programme Delivery, and Suppliers, ensuring service considerations are prioritized.
• Plan and manage supplier transitions to prevent any degradation of live services.
• Own and coordinate transition planning, governance, and reporting, including managing risks, issues, dependencies, and mitigation plans.
• Manage knowledge transfer activities, ensuring documentation is comprehensive, up-to-date, and approved.
• Coordinate transition delivery in defined waves, ensuring clear entry and exit criteria are met.
• Oversee pre- and post-transition support phases to ensure seamless service continuity.
• Work closely with Service Delivery to ensure operational readiness, service acceptance criteria, and support models are agreed upon and met.
• Provide assurance to senior stakeholders that transitions are controlled, compliant, and safeguard service integrity.

Required Skills & Qualifications:

• Proven experience as a Service Transition Manager in complex, multi-supplier environments.
• Strong understanding of IT Service Management (ITSM) principles and practices.
• Demonstrable experience managing supplier transitions in large-scale, multidisciplinary digital or technology programmes.
• Excellent stakeholder management skills, capable of engaging confidently at all levels.
• Experience in coordinating and delivering knowledge transfer and service readiness activities.
• Ability to work under pressure with strict delivery timelines.
• Highly organised, detail-oriented, and governance-focused.
• ITIL certification or equivalent service management credentials are desirable.

This role offers the opportunity to be part of a significant transformation project, leveraging your expertise in service transition to make a substantial impact. If you are looking for a challenging role that combines service management excellence with strategic supplier coordination, we would love to hear from you.

To apply for this Service Transition Manager position, please submit your CV and a member of the Reed Professional Services Talent Team will be in touch