Shared Services Contract Manager

• Contract: Permanent
• Salary: £68,454 – £76,836
• Working Pattern: Monday to Friday
• Location: London (Hybrid working – 3 days office based / 2 days working from home)

We are seeking a Corporate Services Contract Manager to lead the effective management of shared and contracted corporate services that are critical to our organisation's success. This senior client-side role involves significant responsibility for contract performance, supplier accountability, and risk management, focusing on IT, estates, and information governance.

• Act as the client-side contract lead for shared and outsourced corporate services, particularly focusing on IT and digital services.
• Manage supplier performance through SLAs, KPIs, and clear escalation processes, driving continuous improvement.
• Lead the contractual and governance elements of a significant office relocation, collaborating closely with estates, IT teams, suppliers, and internal stakeholders.
• Take ownership of data protection and information governance responsibilities, including managing and responding to data incidents.
• Provide line management for one direct report, including performance management, support, and development.
• Produce accurate and timely reporting on service performance, risks, and budgets for senior leadership.
• Build strong and trusted relationships with internal stakeholders and external providers.
• Ensure robust governance arrangements are in place for all shared and contracted services.

• A minimum of 1–2 years’ experience in shared services and/or contract management, ideally within a public sector or regulated environment.
• Proven experience managing contracts and suppliers, including service performance and issue resolution.
• Experience working with IT or digital service contracts in a client-side or oversight capacity.
• Exposure to data protection, information governance, or data breach management.
• Confidence working with senior stakeholders and navigating complex organisational environments.

• Experience supporting or delivering an office move or estates-related project.
• Knowledge of GDPR and wider data protection requirements.
• Previous experience of line management or supervisory responsibility.
• Experience working within shared services or multi-organisation environments.

If you are an experienced Shared Services Contract Manager and are interested in this role, please apply.