Systems and Performance Manager

Are you an experienced systems professional with a passion for optimising performance and driving efficiency? We’re looking for a Systems and Performance Manager to join Greater London Authority and play a key role in managing and improving their correspondence and case management systems.

This is a fantastic opportunity to work at the heart of public affairs and partnerships, supporting critical business continuity projects.

Location: City Hall, Kamal Chunchie Way, London, E16 1ZE Contract: 3-month contract (with possibility of further extensions)Pay: PAYE: £28.42 or Umbrella: £37.00 per hour

What you’ll be doing

• Acting as product manager for CRM and case management systems such as Microsoft Dynamics, Asana, and Salesforce.
• Supporting the procurement and implementation of new systems.
• Administering our bespoke correspondence system, including user setup and troubleshooting.
• Delivering training sessions to ensure colleagues can use systems effectively.
• Liaising with system suppliers, including GLA Technology Group and TfL Technology Services.
• Exploring telephony systems such as Cirrus to enhance operational performance.

What we’re looking for

• Proven experience in product management for CRM or bespoke correspondence systems.
• Strong understanding of system administration and procurement processes.
• Familiarity with telephony systems and business continuity planning.
• Excellent communication skills and the ability to deliver engaging training sessions.

This role is 100% office-based during training at City Hall, offering you the chance to work closely with a dynamic team in a fast-paced environment. If you have the required experience and skill set, apply now for immediate consideration.