Technical Customer Service Advisor
Are you passionate about radio-controlled products? Whether you've developed your expertise through a hobby or a professional background, this could be the perfect opportunity to combine your technical knowledge with outstanding customer service skills.
Our client is seeking a Customer Service Advisor to join their growing team, supporting customers across a wide range of radio-controlled products. You'll act as the first point of contact for customers requiring technical assistance, product advice, troubleshooting support, and aftersales care.
Customer Service Advisor Key Responsibilities
- Deliver exceptional customer service via phone, email, and online channels.
- Provide technical support and troubleshooting guidance for radio-controlled products and accessories.
- Assist customers with product selection, setup, maintenance, and repairs.
- Resolve customer queries efficiently and professionally.
- Liaise with internal departments to ensure customer issues are resolved promptly.
- Process orders, returns, warranty claims, and product enquiries.
- Build strong customer relationships and promote a positive customer experience.
Customer Service Advisor About You:
- Previous experience within a customer service or technical support role.
- Strong knowledge of radio-controlled products, whether gained professionally or through a personal hobby.
- Confident troubleshooting mechanical, electrical, or technical issues.
- Excellent communication skills with the ability to explain technical information clearly.
- Enthusiastic, patient, and customer-focused approach.
- Strong problem-solving abilities and attention to detail.
- Good IT skills and ability to manage multiple enquiries.
Customer Service Advisor What We Are Looking For:
You could be:
- An RC enthusiast who enjoys building, racing, flying, or maintaining radio-controlled vehicles, aircraft, boats, or drones.
- A retail professional from the hobby, model, or RC sector.
- An experienced customer service advisor with technical product knowledge.
- Someone who enjoys helping customers get the most from their products.
What's on Offer?
- Opportunity to work within a specialist and passionate industry.
- Supportive team environment.
- Ongoing training and product development.
- Career progression opportunities.
- Competitive salary and benefits package.
If you're passionate about radio-controlled products and enjoy helping customers solve technical challenges, we'd love to hear from you.
Apply today or contact Kylie Andrews at Reed Business Support for a confidential discussion.