Technical Helpdesk Advisor

Helpdesk Advisor

• Job Type: Part-time
• Salary: £13.45 per hour

Our client is seeking a Helpdesk Advisor to join their friendly team at their Head Office in Hadleigh, Suffolk. This role is perfect for someone with a strong background in administration and customer service, looking to contribute to operations in the business.

Day-to-day of the role:

• Provide excellent customer service by handling phone calls and email communications with clients and suppliers.
• Complete various administrative tasks within set timeframes.
• Respond to client and supplier emails promptly.
• Become proficient with our specific software systems; upload documents and manage data entry including invoices and purchase orders.
• Work collaboratively with the team under the guidance of the Helpdesk Supervisor.

Required Skills & Qualifications:

• A minimum of GCSE or equivalent qualification.
• At least 1 year of experience in a customer service role is preferable.
• Previous administration experience is essential.
• Proficiency in the Microsoft Office suite.
• Strong communication skills and the ability to work effectively as part of a team.

Benefits:

• Competitive hourly rate of £13.45.
• Part-time hours allowing for work-life balance.
• Opportunity to work within a supportive team environment.

To apply for the Helpdesk Advisor position, please submit your CV