Technical Service Engineer

A global telecommunications organisation is seeking a proactive and customer-focused Technical Service Engineer to join our dynamic team in Croydon. Reporting to the Tech Bar Team Leader/Manager, you will play a key role in ensuring the smooth operation of our IT support services. This is a hands-on role where you will provide technical assistance, resolve incidents, and deliver exceptional service to users across multiple sites within a 1-mile radius, and occasionally support our London HQ Tech Bar.

Due to the nature of the role the successful candidate will require SC Clearance however this is not something that you will need to already have as the organisation are able to obtain this for you, you will just need to be eligible to obtain this.

The role is based on site in Croydon with a daily rate of £250 per day via an Umbrella company. It will be an initial 6-month contract which will be a rolling contract.

Key Responsibilities

• Respond to user incidents and change requests within agreed SLAs.
• Diagnose and resolve issues on Android devices, iPhones, laptops, desktops, video conferencing equipment, and other peripherals.
• Repair laptops and desktops as required.
• Maintain accurate records in ServiceNow and asset management systems.
• Ensure VIP calls are prioritized and resolved within agreed timescales.
• Escalate issues promptly to the Team Leader/Manager where targets are at risk.
• Check and process incoming goods, ensuring proper labeling and asset tagging.
• Contribute to process improvements, risk identification, and cost-saving initiatives.
• Complete all administrative tasks (SST, sick certificates, leave requests) in a timely manner.

Essential Skills & Attributes

• Strong technical troubleshooting skills across multiple platforms and devices.
• Ability to work independently and as part of a motivated team.
• Excellent verbal and written communication skills.
• Security-minded approach to all tasks.
• Good organizational and time management skills.
• Knowledge of ServiceNow (or similar call handling systems).