Technical Services Manager DV CLEARED

• Job Type: Full-time
• Location: Redhill
• Salary: £45-52k + benefits
• Mandatory: SC cleared and eligibility for DV Clearance

Join our team as a Technical Service Manager and play a crucial role in managing all UK-Government support cases for Commercial Satellite Communication Services (CSCS4). This position requires a proactive individual with a strong background in Royal Navy technical communications and a commitment to achieving high customer satisfaction.

Day-to-Day of the Role:

• Take ownership of all support cases across CSCS, collaborating closely with the MOD System Engineering and MOD Project teams.
• Manage the Change Impact Assessment Process (CIAP) and ensure effective resolution of support cases.
• Coordinate internal multi-discipline resolver groups as required and provide internal briefings on the status and action plans for support cases.
• Ensure all logistical and technical support elements of each engineer’s service visit are managed efficiently.
• Handle commercial arrangements for each support visit, including invoicing and liaising with external MOD customers.
• Provide feedback to project engineers/managers on issues that inform documentation amendments and updates.
• Represent the organisation professionally with Government customers and attend complex support issue meetings.
• Create and maintain support documentation to improve processes and track support trends using our Ticketing System.
• Manage minor projects under support/obsolescence programmes as assigned.
• Provide training to 1st and 2nd line support staff and assist in onboarding new Field Service Engineers.

Required Skills & Qualifications:

• Demonstrated ability to work independently, show tenacity, and proactively solve problems.
• Must hold or have the ability to achieve DV Security Clearance.
• Extensive Royal Navy technical comms experience across COMSAT, MILSAT, MNE, and Message handling.
• Technical expertise in electrical/electronic, IT networking equipment, and satellite communication.
• Excellent communication skills with a customer-focused approach.
• Proficiency in standard office applications and understanding of ITIL is advantageous.
• Flexibility with travel and role requirements.