Technical Support Advisor

Part time Hours: Monday to Friday, 10:30 am – 2:30pm Location: Newbury Department: IT / Customer Support

Pay rate: £13.00 per hour

This is a temporary role to start w/c 1st September until 19th December 2025 so you must be able to commit to that.

Job Purpose:

To provide technical support to engineers and internal users, ensuring timely resolution of issues and excellent service delivery during core mid-day hours. This role is ideal for someone with strong problem-solving skills, a customer-first mindset, and the ability to work independently within a supportive team.

Key Responsibilities:

• Respond to technical queries via phone and email.
• Escalate complex problems to senior support staff or relevant departments.
• Maintain accurate records of customer interactions and resolutions.

Requirements:

• No previous experience is essential, someone who can pick things up quickly and happy to provide technical support on the phone.
• Strong communication skills, both written and verbal.
• Good understanding of MS office.
• Ability to work independently and manage time effectively.
• Customer-focused with a proactive approach to problem-solving.

If you are interested and can commit to this temporary booking, then please apply online and I will screen your cv and contact you with more information if successful.