Technical Support Specialist

Technical Case Support Specialist (Level 1) | Millbrook

£40,000 - £50,000 + Bonus + Benefits (£50,000 - £65,000 package)

Join a growing automotive manufacturer as the first point of contact for dealer technical support across the UK network. You'll manage technical cases, support vehicle diagnostics and fault-finding, assist field engineers, warranty and customer care teams, and contribute to product quality improvements.

Key Requirements:

• IMI Level 4 EV Qualification (essential)
• Strong EV diagnostics and electrical systems knowledge
• Experience in workshop, technical support or field service environments
• Excellent fault-finding and case management skills
• Strong communication and customer support abilities

Desirable:

• OEM, manufacturer or dealer network experience
• Technical Support Engineer or Field Engineer background
• Warranty, quality or technical helpdesk experience
• Ability to read electrical schematics and technical documentation

What's on Offer:

• £40,000 - £50,000 basic salary
• Annual bonus
• Private medical, dental and life assurance
• Enhanced pension
• Vehicle purchase schemes and discounts
• Ongoing EV training and clear career progression

Ideal for: EV Master Technicians, Technical Support Engineers, Diagnostic Technicians, Field Service Engineers or OEM Technical Specialists looking to develop their career within a manufacturer environment.