Tenancy Specialist / Anti-Social Behavioural Officer

• Hourly Rate: £17.82
• Location: Fully-remote (with required travel to Norwich and the Midlands)
• Job Type: Temporary (2 roles until end of November 2025, 1 role until March 2026, with potential for permanent positions)

We are seeking three Tenancy Specialists to provide expert guidance and handle cases involving Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse, and legal actions for tenancy enforcement. This role is ideal for individuals who are adept at managing complex cases and working collaboratively with field-based teams to ensure effective resolutions.

• Manage all aspects of tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or coordinating local investigations.
• Handle the effective case management of ASB cases, directing and supporting colleagues with investigations and enforcement actions.
• Decide on the most appropriate actions against individuals committing tenancy fraud or perpetrating ASB, and provide support for victims.
• Prepare legal files and manage legal action cases for tenancy enforcement and fraud, working with solicitors, process servers, and bailiffs.
• Represent the organisation in court for tenancy fraud, ASB, and other tenancy-related legal cases as required.
• Manage complex tenancy management cases referred from Customer Support, such as complex successions and end of tenancy reviews.
• Liaise with the Police and other partners to gather evidence for fraud and/or criminal proceedings, which may include interviews at police stations or participation in surveillance operations.
• Collaborate with internal and external agencies such as Women’s Aid, NFI, local authorities, mediation services, solicitors, or support services to ensure a coordinated response.

• An excellent understanding of ASB and/or tenancy fraud.
• Strong knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair.
• Proven experience in investigative interviewing, ideally for fraud and/or ASB.
• Excellent investigative, intelligence gathering, and problem-solving skills.
• Positive mindset focused on solutions, with the ability to weigh up different views, exercise good judgement, and make decisions.
• Confidence to challenge in a positive and constructive manner.
• Resilience and adaptability.
• Excellent communication skills, able to adapt approach to the audience.
• Ability to develop effective working relationships with colleagues across the organisation and external agencies.
• Proven track record of successful case management with positive outcomes.
• Ability to travel across the region and work early mornings or evenings if required to support investigation work.

• Competitive hourly rate.
• Flexible working hours and fully-remote work setup.
• Opportunities for role to become permanent based on performance.
• Extensive training and professional development opportunities.

To apply for the Tenancy Specialist position, please apply online or contact Isobelle, Maxine or Andrea at Reed, Norwich.