UX Product Lead / User Experience Lead

UX Product Lead / User Experience Lead

• £71,121 per annum + public sector pension and other benefits
• Hybrid with 3 days per week on-site mandatory in Central London

Join a leading public sector organisation as a Product Lead for User Experience, where you will play a pivotal role in transforming how critical enabling services are delivered. This position offers the opportunity to lead the UX product roadmap, focusing on delivering intuitive, user-centred solutions across Oracle Fusion Cloud Applications and other platforms. This is a unique opportunity to contribute to a mission of More Trust, Less Crime, and High Standards, directly supporting frontline services and contributing to significant organisational transformation.

Day-to-Day of the Role:

• Serve as the primary point of contact for UX stakeholders, ensuring clear communication and alignment on the UX product vision, priorities, and progress.
• Engage with stakeholders and SMEs to assess needs, priorities, and resource implications.
• Manage and support functional SMEs, ensuring high-quality delivery, capability development, and effective collaboration.
• Align with peer Product Leads to ensure consistent approaches, shared standards, and cross-product alignment.
• Make configuration changes within Oracle Fusion UX or guide SMEs/technical partners to implement them.
• Support operational teams with testing cycles, release readiness, and change management activities.
• Translate user needs and organisational priorities into actionable product features, using structured prioritisation, negotiation, and value-driven decision making.
• Proactively identify opportunities to enhance customer and user experience across other lines of business.
• Use evidence to identify trends and inform UX enhancements with meaningful business impact.
• Maintain a strong understanding of the Oracle Fusion technology stack and related platforms.
• Work closely with internal and external development teams to deliver UX enhancements.
• Prepare and present UX proposals and technology recommendations to senior leadership.

Required Skills & Qualifications:

• 5+ years of product management or functional experience, with at least 2 years focused on UX, employee experience, CRM, or portal solutions within SaaS environments.
• Strong understanding of Oracle Fusion Cloud, including Journeys and Redwood UX.
• Public sector experience is desirable, with experience in policing being advantageous.
• Experience managing technology development or implementation projects.
• Experience leading a small team of analysts or functional SMEs.
• Strong understanding of public-sector shared services and related challenges.
• Educated to a high level, with a strong understanding of SaaS-based UX products and cloud technologies.
• Practical knowledge of end-to-end business processes relevant to Oracle UX (HR, Finance, Procurement, etc.).
• Detailed knowledge of product lifecycle processes, including UX discovery, prototyping, testing, and change management.

Benefits:

27 days of annual leave (rising to 33 in 5 years), 20%+ pension contributions + others.

In the first instance, please submit your CV.