Unified Communications Assistant

Unified Communications Assistant

Salary: £34,000 - £41,000 Location: Central London (Office-based, 5 days a week)

Working hours: shift pattern 35 hrs per week between 7am-7pm, mon-fri

Are you passionate about tech, AV systems, and delivering exceptional support? My client is on the lookout for a Unified Communications Assistant to join their dynamic team in the heart of London!

This is your chance to be part of a forward-thinking organisation where innovation meets collaboration. If you thrive in a fast-paced environment and love solving technical challenges, this role is for you!

What You’ll Be Doing

Reporting to the Unified Communications Manager, you’ll play a key role in supporting internal users and clients in high-tech meeting rooms. Your day-to-day will include:

• Providing hands-on support for live and hybrid events.
• Performing regular checks and maintenance on AV/UC equipment.
• Troubleshooting multi-platform technical issues.
• Exploring and implementing new Unified Communications solutions.
• Participating in exciting project work, including occasional evening/weekend deployments.
• Operating and instructing on AV equipment like projectors, microphones, Crestron, Raspberry Pi devices, and more.
• Advising on desktop standards and improving technical services.
• Managing AV inventory and procurement processes.
• Ensuring timely resolution of support requests within SLA targets.

About You

We’re looking for someone who’s not just technically skilled but also a great communicator and team player. You’ll bring:

• Experience with Microsoft Teams (user management, Teams Rooms), basic networking, and SIP protocols.
• Strong troubleshooting skills and a broad software application knowledge base.
• Familiarity with Windows OS and hardware support.
• At least one year of experience operating and maintaining AV equipment.
• Excellent written and verbal communication skills.
• A proactive, customer-focused mindset with the ability to work under pressure.

Please note: This role involves physical activity including walking, lifting, bending, and manual dexterity.

What’s In It For You?

My client believes in rewarding talent and supporting your growth. You’ll enjoy:

• A competitive salary, reviewed annually.
• A generous bonus scheme.
• Up to 25 days holiday (rising to 28 with service) + holiday exchange options.
• Private medical insurance.
• Enhanced parental leave.
• Flexible benefits tailored to your lifestyle.