DevOps Assistant

Reed Online is looking for a DevOps Assistant to join their IT Team in Holborn, London.

Overview

We are seeking a skilled and self-motivated DevOps Assistant to join our IT & DevOps team. This role is critical in supporting the reliability, security, and continuous improvement of Reed Online's platforms and services. You will be responsible for maintaining and automating key operational processes, responding to technical incidents, and contributing to technology enhancement initiatives across the organisation.

Key Responsibilities

• Patch Management: Automate and manage the patching of servers and systems to ensure security compliance and stability.
• Cost Management, Licensing & Procurement: Track and administer the purchasing and renewal of software licenses and systems, managing associated financial and procurement processes.
• Site Reliability Monitoring: Monitor the performance and uptime of Reed Online and respond to alerts and incidents to ensure service continuity.
• Cyber Security Monitoring: Track cyber security metrics and act swiftly to mitigate risks or vulnerabilities.
• Project Delivery: Lead or support IT and DevOps-related technology improvement projects in collaboration with cross-functional teams.
• Operational Support: Provide technical assistance to team members and engineering teams, ensuring smooth day-to-day operations and knowledge sharing.

• Strong understanding of websites, infrastructure, and technology operations.
• Excellent maths and spreadsheet capabilities (Excel or equivalent).
• Flexible with working hours; early riser preferred for morning system checks and maintenance windows.
• Quick learner with the ability to absorb new tools, systems, and procedures effectively.
• Self-driven with good judgement to escalate when necessary.
• Excellent attention to detail, particularly in configuration, logging, and documentation.
• Clear and professional written and verbal communication skills.
• Demonstrated interest in cyber security and proactive system defence.

Benefits

• Hybrid working as standard (minimum 3 days a week in office)
• 10% weekly personal development time
• Regular hack days with rewards for prize winners
• 25 days annual leave plus bank holidays
• Flexible holiday scheme
• Paid time off to move home
• Contributory pension scheme
• Enhanced family leave benefits
• Insurance benefits including life assurance
• Love Mondays events
• Discount scheme including gyms and popular retailers
• Range of wellbeing and mental health support avenues
• Central London office in an amazing location, with countless bars, restaurants and theatres right on the doorstep
• These are just some of the great benefits we offer everyone working at Reed Online!