IT Lead
Job summary
The Reepham and Aylsham Medical Practice is on a mission to modernise how our GP surgery delivers care and we need a skilled IT Lead to drive that transformation. This is your chance to take ownership of our digital ecosystem, lead innovation, and ensure our technology empowers both clinicians and patients.
There will be a requirement to work across both our sites, one being in the picturesque village of Reepham and the other in the historic town of Aylsham which are 7 miles apart.
You Will Lead OnDigital strategy and system optimisation
Cybersecurity and data governance
Infrastructure upgrades and cloud based solutions
Staff training and digital adoption
Integrating new NHS digital tools and patient platforms
You BringTechnical expertise
Leadership and initiative
A passion for healthcare innovation
If you are ready to lead digital change in primary care, apply today.
Main duties of the job
IT Systems Management
Oversee day to day running of all practice IT systems, ensuring smooth operation and minimal downtime. Manage clinical systems such as SystmOne, telephony, digital patient services, and peripheral devices. Implement new IT systems and ensure staff are trained to use them effectively.
Cybersecurity & Data Protection
Ensure compliance with NHS Digital, GDPR, and local IG requirements.Maintain secure access controls, backups, and incident response processes.Support clinical safety requirements for digital tools in line with ICS/GPIT frameworks.
Data Quality Oversight
Lead data quality processes by updating templates to maintain high quality clinical data.
Staff Support & Training
Provide first line support for IT issues across clinical and admin teams.Train staff on new systems, digital tools, and best practice workflows.Promote digital confidence and adoption across the practice.
Digital Transformation & Innovation
Work with PCN and ICS digital teams to align with wider digital strategy.Identify opportunities to improve patient access, workflow efficiency, and staff experience.Support planning and delivery of transformation projects across the practice or PCN.
Stakeholder & Supplier Management
Liaise with IT service providers, NHS organisations, and PCN/ICS digital teams.Represent the practice in digital delivery meetings and forums.Ensure effective communication between clinical, operational, and digital teams.
About us
We are a friendly, committed Practice delivering a full range of services to the rural areas of Reepham and Aylsham.
Our feedback consistently highlights the good care, friendliness and professionalism of our staff whatever role they are working in.
Job description
Job responsibilities
The following are the core responsibilities of the Dispensary Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. To be responsible for planning and allocating work for all dispensary staff
b. Overseeing all dispensing matters within the practice, checking colleagues dispensing as required
c. Dispensing prescriptions for patients
d. Collecting prescription charges from patients, cashing up and balancing monies received
e. Cross reference number and value of prescription charges against statements, ensuring accuracy
f. Effectively coordinating the requests for repeat prescriptions via fax, telephone, email, online and over the counter
g. Ensuring requests for repeat prescriptions are processed within a 48-hour timeframe
h. Managing the return of medicines from patients
i. On a monthly basis deal with uncollected medication in accordance with current policy
j. Effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure
k. Promote a safe an effective working environment, conforming to extant legislation, ensuring drugs are stored appropriately within temperature parameters and securely
l. Effective management of the cold chain process, ensuing all staff are aware of the requirement to accurately record temperatures and store items appropriately
m. Conduct stocktakes in accordance with extant guidance
n. Process invoices for payment, liaising with the finance manager or practice manager as required
o. Assist with QOF and other targets
p. Responsible for the effective line management, appraisal and development of dispensary staff
q Responsible for the financial and business running of both dispensaries
In addition to the primary responsibilities, the dispensary manager may be requested to:
a. To deputise for the absence of Line Managers in his/her absence
b. Partake in audit as directed by the audit lead
c. Provide mentorship and guidance for trainee dispensary staff and students
d. Review the latest guidance ensuring the dispensary conforms to NICE, CQC etc guidance
e. Act as the practice point of contact for all medicines related matters, establishing positive working relationships
f. Support the clinical team in producing pharmacy / prescribing newsletters or bulletins on a quarterly basis
g. To line manage the dispensary staff in accordance with current practice policy
h dealing with customer queries, concerns and complaints
i Involvement in partner meetings and other meetings in relation to dispensary
j Supporting the clinical and administrative teams in stock control through the practice to include nursing stock.
k Advising and liaising with the clinical and administrative team in relation to dispensary
Person Specification
Experience
- Experience of working in a dispensary
- Broad knowledge of General Practice
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Ability to promote best practice regarding all pharmaceutical matters
- Effective time management (Planning & Organising)
- Ability to manage and develop staff (rotas, appraisals etc)
- Capable of managing payments (invoices, cash etc)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to create and implement policies and procedures
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Financial and business aspects of running a dispensary
- Ability to interpret and undertake audits
- Knowledge of SystmOne
- Competent in the use of Office and Outlook
- Experience in managing dispensary services in primary care
- Clinical knowledge
Qualifications
- Qualified Dispenser (NVQ Level 2)
- GCSE (or equivalent) English & Maths at Grade C or above
- Higher level qualifications i.e. Degree
- Management Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Reepham and Aylsham Medical Practice
Address
60 Hungate Street
Aylsham
Norwich
NR11 6AA
United Kingdom
Employer's website
http://www.aylshamandreepham.nhs.uk