Desktop Support Engineer
Referment is working with a top-tier global hedge fund seeking a high-calibre Desktop Support Engineer for its London office.
This is not a ticket-factory role. You'll be embedded in a front-office, driven environment, supporting senior investment professionals and executive leadership, where service quality, ownership, and technical competence genuinely matter.
If you enjoy being hands-on, solving problems under pressure, and working in a setting where your contribution is visible and valued, this role offers real exposure, responsibility, and the chance to sharpen your technical skillset in a world-class environment.
What You'll Be Doing
- Provide global desktop and end-user support across offices, remote users, and executives
- Support Windows 10/11 and Microsoft 365
- Administer Active Directory and Exchange Online
- Support Citrix Cloud / Azure VDI environments
- Manage HP workstations, thin clients, and Lenovo laptops
- Support Cisco VoIP phones and conferencing systems (Zoom, Neat, Poly)
- Support market data applications (e.g. Bloomberg)
- Troubleshoot basic networking, VPN, and VDI issues
- Own tickets end-to-end via JIRA
- Handle onboarding/offboarding, hardware, asset management, and office moves
What We're Looking For
- 3–5 years' desktop support experience within financial services
- Strong communicator with a service-first mindset
- Comfortable supporting senior stakeholders in fast-paced environments
- Solid Windows, M365, AD, VDI, and mobile device support experience
- Proactive, detail-oriented, and eager to keep learning
- Bonus: PowerShell, automation, SCCM, or market knowledge
Working Pattern
- This role requires you to on site 5 days a week in our clients London office
- There is shift-based coverage: 06:30–16:30 or 08:00–18:00
Why This Role
- True hedge fund environment, no hand-holding, high ownership
- Exposure to enterprise-scale infrastructure and market data platforms
- Direct impact, visibility, and room to grow technically
This is an immediate requirement so apply now to avoid disappointment.