Systems Support Executive

ABOUT REFLO

Reflo () have burst onto the apparel scene to bridge the gap between sustainable clothing and high-performance premium sportswear.

Our goals are monumental and go beyond selling a lot of gear - we aim to plant 1 million trees and recycle over 5 million plastic bottles in our first 5 years. That is something we can all be proud of.

We are a start-up that has achieved great things in a very short existence; including signing multi-year international collaborations and bringing onboard Harry Kane as our first global ambassador and investor.

We celebrate our vibrant work culture and boast that our external partners are treated well, therefore our internal environment should echo that. We have created awesome initiatives to ensure our team loves working here, including birthday leave, gym memberships, and a set number of “duvet days.” Plus, don’t miss out on asking about “The Dream Machine”!

ABOUT THE ROLE

RESPONSIBILITIES

Systems Support & Maintenance

• Provide day-to-day technical and systems support for internal teams while progressively taking ownership of small-scale system improvement projects.
• Assist with maintaining and updating company systems, including (but not limited to):
• ApparelMagic (inventory & product lifecycle management)
• Xero, ApprovalMax, XeroMe (financial systems)
• OneDrive/SharePoint (file management & collaboration)
• Lattice (HRIS)
• Microsoft 365 suite (Teams, Outlook, and related tools)
• Freshservice (ITSM)
• Support the integration and optimisation of tools to ensure smooth operations across departments.
• Monitor system performance, identify areas for improvement, and support planned rollouts or upgrades.

IT Equipment & Access Management

• Manage the IT equipment process for new joiners and leavers, including setup, configuration, and collection.
• Maintain accurate records of company hardware, software licences, and user accounts.
• Ensure timely access provisioning and deactivation across all systems and devices.
• Liaise with suppliers and service providers for equipment procurement, repairs, or replacements.

Data, Reporting & Insights

• Maintain data accuracy and integrity across all business systems.
• Support the creation and automation of reports and dashboards (Power BI, Excel) to provide insights into sales, inventory, and operational performance.
• Assist with data extraction, transformation, and maintenance to improve decision-making and process efficiency.
• Work on service requests related to data management and reporting as part of ongoing business support.

User Support & Training

• Serve as the first point of contact for system and IT queries across departments.
• Provide user training and guidance on system usage, IT best practices, and new tool rollouts.
• Create and maintain user guides, FAQs, and documentation for common issues and processes.

System & Process Improvement

• Collaborate with the AI, Data & Systems Manager on system rollouts, workflow reviews, and automation projects.
• Contribute to improving internal system usability, process efficiency, and data consistency.
• Participate in project planning, testing, and implementation phases for new systems and integrations.
• Work with external partners and vendors on integrations, troubleshooting, and system upgrades.

ABOUT YOU

This is a great opportunity if you’re looking to progress your career from day-to-day IT support into project delivery, data reporting, and systems management .

ESSENTIALS

• 2–4 years’ experience in IT support, systems administration, or technical operations.
• Looking to progress your career from day-to-day IT support into project delivery, data reporting, and systems management.
• Strong working knowledge of Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Excel).
• Skilled in troubleshooting technical issues and coordinating with external vendors.
• Comfortable handling data and using tools like Excel or Power BI for basic analysis and reporting.
• Strong organisational and problem-solving skills with high attention to detail.
• Proactive communicator with a collaborative, service-oriented approach.

DESIRABLES

• ITIL Foundation certification (or working knowledge of ITIL principles).
• Experience with automation, integrations, or process improvement projects.
• Exposure to tools such as Power Automate, Power Apps, or SQL.

IMPORTANTLY

At Reflo, we thrive on collaboration and expect everyone to dive in beyond their core responsibilities! We believe in rolling up our sleeves and working together to achieve our collective goals.

• Embrace a proactive, solution-oriented mindset, seeking opportunities to enhance the team's success and support the development of the sustainability mission across all areas of the business.
• Contribute feedback on process improvements and workflow optimizations for the company including identifying and integrating AI where possible.
• Share knowledge and expertise with colleagues to foster a culture of continuous learning and skill development.