Helpdesk administrator

Job Title: Helpdesk Administrator
Location: Enfield
Salary: £27,000 per annum
Full-Time | Permanent
I'm currently recruiting for an experienced Helpdesk Administrator to join a well-established and growing organisation based in Enfield. This is an excellent opportunity for someone with strong coordination and planning experience who thrives in a fast-paced environment and enjoys being at the centre of operations.

The Role:

As Helpdesk Administrator, you will be responsible for managing incoming service requests, coordinating works, and ensuring engineers are effectively scheduled to meet client expectations and service level agreements.

Key Responsibilities:

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  Managing incoming calls and emails from clients
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  Logging jobs accurately onto the internal system
• 
  Planning and scheduling engineers efficiently
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  Monitoring job progress and ensuring timely completion
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  Liaising with contractors, suppliers, and internal teams
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  Updating clients with progress reports
• 
  Ensuring all administrative records are kept up to date

About You:

• Previous experience in a Helpdesk, Service Desk, or Administrator role
• Strong planning/scheduling experience is essential
• 
  Experience coordinating engineers or field-based staff
• 
  Excellent organisational and multitasking skills
• 
  Confident communicator with strong customer service ability
• 
  Proficient in Microsoft Office and job management systems

What's on Offer:

• 
  £27,000 salary
• 
  Stable, permanent opportunity
• 
  Supportive team environment
• 
  Opportunity to develop within a growing business