Administrator

Job summary

Regents Park Healthcare are looking for an Administrator to work within the administration team at the Dorset Heart Clinic.

Main duties of the job

The right candidate should have 2 years administration experience ideally within NHS or other healthcare settings, strong IT skills and have an outgoing and friendly attitude. The work can be highly demanding, therefore, the ability to prioritise your own workload and meet deadlines is also essential.

About us

Regent's Park Healthcare (RPH) is a multiple award-winning company first established in 2002, working in partnership with the NHS to operate world class cardiac services.

This role will focus on providing a high standard of patient administration, in line with our values of 'Patient First'. A caring, compassionate approach is essential as are strong IT and administration skills.

RPH delivers high-quality, cost-effective care through excellent service, efficient operations management, well trained staff and a focus on uncompromising professionalism.

RPH offers a friendly, team-orientated working environment where management are very supportive and all work towards a common goal of ensuring patients receive the best care possible.

Job description

Job responsibilities

JOB TITLE: Administrator

REPORTS TO: Clinic Manager

LOCATION: Dorset Heart Clinic, Bournemouth, UK

HOURS: Working patterns are assigned across Monday to Sat, typically covering 8am - 8pm with full-time hours equating to 37.5 per week. We expect there will be no requirement to work Bank Holidays without prior & mutual agreement.

SALARY: From £25,685.00/year, depending on experience.

JOB TYPE: Full-time, Permanent

BENEFITS:

Company events

Company pension contributions

Health & wellbeing programme

On-site parking

Private medical insurance

Generous Sick pay

Life Cover

25 days holiday + bank holidays

RESPONSIBILITIES AND DUTIES

To liaise effectively and efficiently with (but not limited to) the following individuals/organisations:

Consultants and their secretaries.

Patients and their relatives.

Referring GPs and their offices.

Private medical insurance companies.

Clinical staff.

NHS Trust staff.

Self-Payers; and

Other third-party organisations.

To manage correspondence and telephone enquiries speedily and accurately.
To book outpatients appointments onto IT systems.
To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing.
To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible.
To type letters and other correspondence accurately and swiftly.
To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems.
To provide clinic receptionist duties if required to do so.
To maintain inventory of supplies.
To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving.
To undertake mandatory training relevant to the role to remain compliant with our ways of working.
Any other duties that may be required consistent with the nature and grade of the post.

Person Specification

Experience

Essential

The right candidate should have 2 years administration experience ideally within NHS or other healthcare settings.

Knowledge, Experience and Understanding

Essential

(E) Excellent spoken and written English
(E) Knowledge of Office applications including Microsoft Word, Excel and Outlook
(E) Computer literacy
(E) Good numeracy skills
(E) Understanding and sensitivity to patients concerns and confidentiality
(E) Excellent interpersonal skills
(E) Prior experience as an administrator in an office setting
(E) Confidence of working with senior doctors and managers

Desirable

(D) Experience of using EPIC
(D) Good grasp of medical terminology
(D) Prior experience in a medical context
(D) Knowledge of NHS IT systems
(D) Private medical insurance experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Regent's Park Healthcare

Address

Regent's Park Healthcare (Dorset Heart Clinic)

The Royal Bournemouth Hospital 1st Floor – East Wing

Castle Lane East

Bournemouth

Dorset

BH7 7DW

United Kingdom

Employer's website

https://www.regentsparkhealthcare.com/

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