IT Technician - East Midlands
IT Technician - Wanted - Immediate Start!
East Midlands Based | Up to £36k per year
Permanent, Full-Time
Are you an experienced IT Technician?
Regional Recruitment are recruiting for an IT Technician (2nd – 3rd Line Support functionality) to support a long-standing IT Services company, based in the East Midlands. This is an excellent opportunity to work within a national organisation, contributing to the design and development of innovative networking systems and cloud solutions. This role offers long-term career development, exposure to up to date systems and the opportunity to work on projects from concept through to production within a friendly environment.
What's on Offer:
- Competitive salary package of up to £36k p/a (dependent on experience)
- Ongoing training and support
- Working in a supportive and fun environment
- Excellent development and progression opportunities
Qualifications
Essential:
- Understanding of DNS, Active Directory, DHCP and File Storage
- Experience in a 1st and 2nd Line Support role, with exposure to 3rd Line
- Microsoft technologies such as Azure, Intune and Entra
- Windows Server 2012 – 2022 & Windows 10 & 11
- Strong cable management skills with a focus on discreet, clean, and professional installations
- Hardware building, configuration and installation experience
- Networking, Switching, and Next-Generation Firewalls
Desirable:
- VMWare, AWS, Citrix XenCentre
- PowerShell scripting
- Backup and disaster recovery systems
- Experience with structured cabling, wall mounting, trunking, or small-scale construction/installation work
- Awareness of workplace cleanliness, health & safety, and post-installation site standards
Roles & Responsibilities
- Assist in the development and integration of Power BI for client data solutions
- Provide professional, efficient telephone, email, remote and in-person support for complex technical issues
- Document and maintain accurate client records to support efficient issue resolution
- Log, update and resolve higher-level support tickets
- Diagnose and resolve advanced hardware, software, networking and infrastructure issues
- Prepare, configure and install hardware and software solutions at client sites
- Carry out on-site installations including mounting equipment, building or adapting cable support structures, drilling, trunking and implementing tidy, discreet cable routing
- Ensure all physical installations are completed with strong attention to aesthetics, safety and professionalism, including thorough clean-up of work areas (e.g. removal of dust, debris, sawdust and packaging)
- Maintain high standards of workmanship, ensuring cable management is secure, unobtrusive and visually professional
- Support and guide service desk engineers with escalated issues and technical development where appropriate
- Contribute to technical projects from planning through to successful implementation
Requirements
As the successful IT Technician, you will also be expected to:
- Assist leadership in reviewing and improving internal systems, documentation and operational policies
About Regional Recruitment
This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors.
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