This is an exciting opportunity to join a leading global software solutions business that provides market leading construction software solutions. The role is for a Customer Success Manager focused on client adoption and onboarding, churn mitigation, relationship building and retention. You will inherit between 35-40 accounts initially, rising to a maximum of 50, with a mix of mid-sized and large enterprise clients. This is a chance to grow with a company that values professional contribution and rewards performance.
Responsibilities
Drive client adoption and onboarding processes
Mitigate churn and manage retention strategies
Build and maintain strong customer relationships
Manage an account portfolio (initially 35-40 accounts, increasing to up to 50)
Qualifications
2-5 years of customer success or account management experience in SaaS
