Technical Support Engineer - Office based

Reliance High-Tech is the UK's largest independent integrator/installer of security and Lone Worker Solutions solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.

Role
The purpose of this role is to deliver high-quality technical support and systems expertise for both internal and external customers. You will work across a wide spectrum of systems / IT and physical security technologies — from day-to-day support, preventative maintenance, to server / infrastructure projects.

Your Responsibilities

• Provide responsive, hands-on support to users, systems and customers
• Design, implement, and maintain both on-premises and cloud-based infrastructure solutions
• Support IT compliance and certification processes (e.g. ISO27001, CE+)
• Maintain documentation for systems, assets, and credentials
• Play a key role in transitioning legacy infrastructure to cloud-native platforms
• Ensure that all prebuilt / preconfigured solutions are configured and setup in line with IT best practices.

Your Competencies

Essential:

• Proven experience in IT support / Infrastructure roles
• Hands on experience with Microsoft 365, Active Directory, Entra ID, and Intune
• Experience with virtualisation (Hyper-V)
• Networking knowledge (IP, firewalls, basic architecture)
• Hands-on experience with Microsoft Azure or AWS
• Clear communication skills and strong documentation ability

Desirable:

• Familiarity with SQL / Database awareness
• Experience integrating platforms and systems
• Active certifications in relevant IT/ Networking areas
• Knowledge of ISO27001, CE+, or similar frameworks

Your Profile

Personal Qualities

• Self-motivated and proactive
• Strong analytical and problem-solving mindset
• Comfortable working in a dynamic, small-team environment
• Adaptable and open to change
• Committed to delivering high standards and continuous improvement
• Holds a full UK driving licence and has access to own transport

All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's vetting standards.