Data Insight and Project Assistant Apprentice
Monitor, analyse and report on Customer Satisfaction KPIs and trends to inform Customer action plans. Support CX Quality Assurance Manager with process compliance reporting (e.g. incentive programme follow-up, battery management processes etc)
Role
- Deliver weekly and monthly insight reporting, highlighting key trends, changes
- Provide monthly update on verbatim analysis on painpoints by brand for sales and service
- Deep-dive into root causes of customer painpoints
- Work with ISIT to simplify and automate reporting
- Provide weekly follow-up of new model ratings (Drive to Five) highlighting under-performing dealers for follow-up
- Contribute to preparation of RUK and Corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee)
- Assist with dealer queries via CNQR and respond within SLA timeframes
Training
Level 3 Data Technician Apprenticeship Standard qualification, which includes:
- Level 2 functional skills in maths and English (if required)
- End-Point Assessment (EPA)
- You will receive full training and support from the Just IT
- Training and training location to be confirmed
- When individuals complete their apprenticeship, they will have the opportunity to progress
- Apprenticeship Standard
- Data technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday, between 9.00am - 5.30pm (exact shifts to be confirmed).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 14th June 2025
- Start Date
- Monday, 16th June 2025
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Strong numeric communication
- Microsoft Office Package
- Tableau knowledge
Qualifications
- English & Maths GCSE or equivalent, grade 4/C - 9/A* (Essential)
About the Employer
Renault UK Ltd
Renault S.A., commonly referred to as Groupe Renault, is a French multinational automobile manufacturer established in 1899. The company currently produces a range of cars and vans. It has manufactured trucks, tractors, tanks, buses/coaches, aircraft and aircraft engines, as well as autorail vehicles.
- Company
- Renault UK Ltd
- Location
- The Rivers Office Park, Denham Way Maple Cross, Rickmansworth, Hertfordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- Renault UK Ltd
- Location
- The Rivers Office Park, Denham Way Maple Cross, Rickmansworth, Hertfordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted