New Business Set up Manager

NEW BUSINESS SET UP MANAGER

• Rendall & Rittner • £Competitive • Home Based - London meetings

ROLE OVERVIEW

You will own the technical set up of new instructions across our property management and finance platforms, ensuring every scheme is built accurately and ready for a smooth operational start. This is a key role where your attention to detail, structured approach and professional judgement underpin a high-quality resident and client experience from day one.

Acting as the bridge between clients, developers, Mobilisation, Finance, IT and Property Management, you will translate leases, budgets, contracts and asset information into clean, auditable data and robust system configurations. From service charge structures and bank arrangements to supplier onboarding, portals and compliance registers, you will create the foundation our teams rely on.

You will also champion continuous improvement, standardising templates, optimising workflows and using data to drive right-first-time set ups at scale across the Odevo Group.

ROLE EXPECTATIONS

Most days you will be deep in systems and spreadsheets, gathering inputs, cleansing data, configuring properties and units, building service charge schedules, budgets and bank arrangements, and setting up resident portals and supplier records. You will coordinate stakeholders to close information gaps, quality check every element before go live, and document your build for a seamless handover to operations. You will manage multiple concurrent go lives, keeping timelines, risks and decisions visible and under control.

WHAT SUCCESS LOOKS LIKE

• New schemes go live on or ahead of plan with zero critical defects and minimal post-go-live fixes.
• Data is complete, accurate and fully reconciled to leases, budgets and contracts, with clear audit trails.
• Stakeholders feel informed and supported; clients and internal teams rate the onboarding experience highly.
• Compliance requirements (client money, insurance, H&S, statutory checks) are embedded from day one with evidence stored.
• Handover packs enable operations to start confidently, with concise documentation and training where needed.
• Playbooks, templates and automations reduce cycle times and error rates, and are adopted consistently.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Scoping each instruction and defining a clear setup plan, checklist and timeline with stakeholders.
• Gathering, validating and cleansing unit schedules, lease details, budgets, supplier data and legacy records.
• Configuring properties, schemes, units, charts of accounts, service charge schedules and budgets within our systems.
• Setting up client money bank accounts and mandates, payment runs, arrears settings, and resident communication templates and portals.
• Onboarding suppliers and contracts, and establishing compliance registers, asset lists and maintenance schedules.
• Testing end-to-end before go-live, resolving variances, documenting the build, and handing over to operations while reporting progress and risks.

WHO THIS ROLE IS FOR

• A detail driven systems thinker who enjoys turning complex information into reliable, scalable configurations.
• An organised multitasker who stays calm under pressure and manages multiple deadlines without losing accuracy.
• A clear communicator who builds trust with clients and colleagues, translating technical detail into plain language.
• A proactive problem solver who spots risks early and proposes practical, process led solutions.
• A continuous improver who standardises, documents and automates to make good work repeatable.

EXPERIENCE THAT HELPS

• Setting up residential block or build-to-rent schemes within property management and finance systems.
• Hands on data migration, reconciliation and QA using spreadsheets and import tools.
• Building service charge structures and budgets, and arranging client money bank accounts and mandates.
• Supplier onboarding, contract registers and compliance or health and safety record management.
• Designing playbooks, templates or automation that reduced cycle time or error rates.

WHAT WE OFFER

• Competitive salary, aligned to experience
• Discretionary bonus
• 25 days holiday plus bank holidays
• Private medical insurance, life assurance and enhanced family leave
• Fully funded training and professional development
• Paid sabbaticals as a loyalty reward
• Pension scheme and employee assistance programme
• Discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your system set-up expertise, data accuracy and problem-solving, your ability to prioritise multiple go-lives, and how you collaborate with clients and internal teams

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.