Portal Support Advisor
Position: Portal Support Advisor
Location: Home Based
Working Hours: Monday – Friday, 9am-5:30pm
Salary: 6 month Fixed Term Contract
Contract: A permanent position offering stability, impact, and room for growth.
Why Rendall & Rittner:
Award-Winning: Join an established and celebrated company known for delivering first-class property management services.Career Growth: We invest in your development with fully funded training, CI methodology support, and opportunities to advance your qualifications.Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.Competitive Compensation: Benefit from a competitive salary and discretionary bonuses.Health and Well-being: Access Private Medical Insurance, Life Assurance, and enhanced Maternity and Paternity leave.Time Off: Enjoy 25 days of holiday plus national holidays.Rest and Recuperation: Benefit from paid sabbaticals as a loyalty bonus.Team Spirit: Work in a collaborative environment where cross-departmental relationships and teamwork truly matter.Pension Plan: Secure your future with the Rendall & Rittner Pension Scheme.Extra Support: Access Employee Assistance Programs (EAP) for family, health, financial, and work-related support.
About the Role:
We are seeking a proactive and customer-focused Support Specialist to act as the first line of assistance for all R&R Portal–related queries, requests, and incidents, using our ITSM platform, Service Hub. The successful candidate will play a key role in ensuring a smooth and efficient experience for our clients, lessees, contractors, and internal teams.
Key Responsibilities
- Serve as the initial point of contact for all R&R Portal enquiries, logging and managing cases through the ServiceHub ITSM system.
- Process a high volume of service requests—such as address changes, password resets, registrations, and similar tasks—ensuring timely follow-up and resolution.
- Coordinate and deliver clear written and verbal communication across the organisation and directly to clients, lessees, and contractors where required.
- Develop strong operational knowledge of the Dynamics CRM platform to accurately triage and escalate tickets to the appropriate teams, providing ongoing support until each issue is fully resolved.
- Build and maintain effective working relationships with both internal teams and external system providers.
- Prepare and present monthly performance reports, including relevant metrics and service statistics.
How to Apply:
Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights or visit our website for a full list of current openings.
To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref #LI-MS1".
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.
Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!