Level 2 Support Engineer JBLE1 NI

Level 2 Support Engineer - Managed Services (Azure / M365 / Networking) Location: Belfast - Onsite Salary: £30,000 - £35,000 Type: Permanent, Full-Time The Role We're recruiting on behalf of a growing Managed Service Provider (MSP) for an experienced Level 2 Support Engineer to join their technical support team. This is a great opportunity for someone with a solid MSP background who's comfortable working across Microsoft 365, Azure, and networking technologies in a fast-paced, multi-client environment. You'll be the go-to for escalated tickets that Level 1 can't resolve, providing hands-on technical support across a varied client base while building toward more advanced infrastructure and cloud work. What You'll Be Doing Providing 2nd line technical support (remote and occasional on-site) across a diverse portfolio of clients Managing and resolving escalated incidents, problems, and service requests via the ITSM ticketing platform Working to and helping maintain SLA/KPI targets, with strong ticket prioritisation Administering and supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID) Supporting Azure infrastructure - VMs, storage, networking basics, and Azure AD/Entra ID administration Troubleshooting LAN/WAN connectivity, VPNs, routing/switching, and firewall issues Supporting Windows Server environments, Active Directory, DNS, and DHCP Escalating complex issues to 3rd line where required, with clear documentation Delivering excellent customer service and clear communication with client stakeholders Contributing to small infrastructure projects and upgrades alongside day-to-day support What We're Looking For Essential: Proven experience working within an MSP (Managed Service Provider) environment Solid working knowledge of Microsoft 365 / Office 365 administration Practical experience with Microsoft Azure (VMs, storage, Entra ID/Azure AD) Strong networking fundamentals - LAN, WAN, VPN, routing and switching Experience with Windows Server, Active Directory, DNS, DHCP Confident using ITSM/ticketing tools (e.g. ConnectWise Manage/Automate or similar) Excellent troubleshooting and problem-solving skills Strong customer service skills and the ability to communicate clearly with non-technical stakeholders Desirable: Firewall configuration experience (SonicWall or equivalent) Exposure to Hyper-V virtualisation Microsoft Certified: Azure Administrator (AZ-104) or working toward it Experience with backup and disaster recovery solutions Willingness to participate in an out-of-hours support rota Why Apply This is a strong step-up opportunity for a Level 1/2 engineer looking to deepen their Azure and networking exposure, or an established Level 2 engineer looking for a more varied, cloud-forward MSP client base. You'll get genuine progression toward Level 3 and cloud infrastructure work, with support toward relevant Microsoft certifications. Interested? Apply now or get in touch for a confidential conversation about the role. Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Level 2 Support MSP Azure M365 Networking Belfast

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