Technology Transformation Consultant - Reply

Technology Transformation Consultant

About Glue Reply:
Glue Reply is the outcome-focused Architecture specialist within the Reply Group. Through services encompassing Business Change/Transformation, Strategy & Architecture, Data exploitation and Integration, Glue Reply is able to help its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges and advises on the way to make real impact - enabling its clients to deliver.

Role overview:
As a Technology Transformation Consultant, you will collaborate with project teams and business stakeholders to drive process improvement and organisational change from concept through to implementation. Working at the intersection of people, process, and technology, you will lead business process enhancements, conduct detailed analysis, define requirements, and oversee testing, training, and business readiness to ensure solutions align with strategic objectives.
Combining consultancy expertise with innovative digital thinking, you will shape initiatives that enhance customer experience, increase operational efficiency, and deliver measurable value, while supporting the growth of Glue Reply through thought leadership and stakeholder engagement. You will be proactive and self-starting, capable of leading teams and maintaining momentum in complex environments.
To fulfil the demand we have from our clients and to remain market leaders, we are looking for people who aspire to be the best and constantly seek to further develop themselves.

Responsibilities:

• Lead client engagements, managing scope, planning, and delivery of transformation initiatives to achieve agreed outcomes and benefits.
• Engage and influence senior stakeholders, building trusted relationships and acting as the main point of contact across business and technology teams.
• Facilitate workshops with business and technical stakeholders to define objectives, shape solution designs, and validate alignment with business needs.
• Analyse and document current ('as is') business processes, systems, and data flows, collaborating with stakeholders to design and challenge improved future-state ('to be') processes and technology solutions.
• Gather, define, and prioritise business and system requirements through workshops, interviews, and user insights, ensuring alignment with business drivers and clear traceability to project objectives.
• Plan and manage delivery, coordinating workstreams, tracking milestones, and proactively addressing risks and issues to maintain momentum and ensure delivery success.
• Lead system and business acceptance testing, including test planning, execution, and validation of outcomes.
• Drive continuous improvement by applying best-practice delivery methods, refining business change processes, and enhancing organisational maturity in technology-enabled transformation.

About the candidate:

• You have completed a Bachelor's degree (2.1 or higher) in Computer Science or in a Technology-related or Business or Management-related field
• You bring 5+ years' experience in consulting or client-side delivery roles within technology-enabled transformation programmes.

• You demonstrate strong engagement management capability - owning client relationships, structuring work, and leading delivery across multidisciplinary teams.
• You have a solid grounding in business analysis, including requirements definition, process mapping, and collaborating with architects, product owners, and delivery teams.
• You are confident in delivery management, able to plan, track, and report progress while maintaining focus on outcomes and value realisation.
• You are a proactive self-starter with the confidence to lead teams, make decisions, and drive progress in dynamic and complex environments.
• You communicate with clarity and impact, building trusted relationships and influencing stakeholders at all levels.
• You have hands-on experience applying delivery methodologies such as Agile, PRINCE2, or MSP, and can tailor your approach to suit client and project needs.
• You are accountable and solution-oriented, managing competing priorities with composure and professionalism.
• You bring a customer-focused and commercially aware mindset, consistently aiming to deliver measurable business value.
• Experience in change management and adoption frameworks (e.g. ADKAR) is advantageous but not essential.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.