Infrastructure Engineer

This is a technical role responsible for ensuring the smooth operation and continuous improvement of a self-hosted cloud infrastructure and associated technologies. The successful candidate will work collaboratively within a team environment, managing multiple concurrent tasks across a diverse technology stack.

The role includes participation in an on-call rota and occasional out-of-hours support, including evenings and weekends, in line with team practices.

• Manage and maintain physical servers and storage infrastructure to meet performance targets and Service Level Agreements (SLAs).
• Monitor internal and external applications and infrastructure proactively, identifying and resolving issues or escalating where necessary.
• Collaborate with analysts to maintain systems in line with agreed standards and priorities.
• Maintain accurate technical documentation and support user training where required.
• Ensure adherence to system housekeeping and operational procedures.

• Analyse systems to ensure scalability, capacity, and future readiness.
• Contribute to the design and evolution of technical architecture.
• Identify opportunities for innovation and service improvement.
• Support major systems projects across the full lifecycle (planning, analysis, design, development, testing, and implementation).
• Gather and document system requirements, evaluating software solutions where needed.
• Troubleshoot and enhance existing systems.
• Stay up to date with emerging technologies and industry developments.
• Collaborate with internal and external stakeholders to deliver new technologies and services.

• Ensure reliable operation of IT infrastructure by working closely with support teams, developers, and suppliers.
• Respond to escalated incidents, diagnose issues, and implement appropriate solutions.
• Maintain availability of critical systems and applications.
• Identify recurring incidents and contribute to problem management processes.

• Reports to: Infrastructure Services Team Leader
• Direct Reports: None

• Internal: Senior Management, Project Managers, Developers, Testers, Production & Support Teams
• External: Suppliers and Client Representatives

• MCTS, VCP (Desirable)

• Minimum 8 years’ experience in technical support and implementation roles
• At least 2 years providing 3rd line support
• Strong problem-solving and analytical skills
• Experience supporting diverse hardware and software environments
• Linux system administration (including backups and software deployment)
• Virtualisation platforms (e.g. VMware vSphere, KVM)
• Storage technologies (e.g. Dell PowerStore, Cohesity, Nasuni; block and file storage)
• Containerisation (Docker, Kubernetes)
• Windows and Linux systems administration
• Experience providing helpdesk-style support to users
• Ability to translate user requirements into technical solutions