Job Vacancy

Customer Success Manager

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Customer Success Manager - Edinburgh
I am currently working with a rapidly growing SaaS company that is making a real impact in its sector. Theyre looking to bring on board a talented Customer Success Manager who is passionate about customer onboarding, long-term client success, and driving product adoption. This is an excellent opportunity for someone who thrives in a fast-paced environment, loves building relationships, and wants to work for a company where their input genuinely makes a difference. What is in it for you:
  • Salary up to £35,000with performance-based bonuses
  • 33 days annual leave
  • Premium Apple equipment
  • Workplace pension scheme
  • A supportive, close-knit team environment
  • The chance to work for a company where your contribution will have real impact
The role: Youll take ownership of the customer onboarding process, ensuring new clients are set up for success and quickly see the value of the platform. Beyond onboarding, youll be a trusted partner for your accounts, focusing on engagement, retention, and growth opportunities. Key responsibilities:
  • Manage the end-to-end onboarding process, ensuring a smooth and timely go-live for new customers.
  • Develop bespoke onboarding plans tailored to each clients goals and business needs.
  • Deliver training sessions and provide hands-on support to ensure clients are confident using the platform.
  • Build and maintain strong relationships with key accounts, acting as their main point of contact.
  • Collaborate with internal teams including Sales, Product, and Support to drive customer success.
  • Monitor customer usage data to proactively address any risks or gaps in engagement.
To be considered, you will have:
  • Proven experiencein Customer Success, Account Management or Onboarding within a B2B SaaS environment.
  • Strong relationship-building and communication skills.
  • Confident delivering product training and driving customer engagement.
  • Experience working with platforms such as HubSpot, Zendesk, and Slack (or similar).
  • A proactive andsolutions-driven mindset.
  • Comfortable using data and insights to guide customer strategies.
  • Someone who thrives in a dynamic, fast-growing company.
If youre a Customer Success professional looking to take the next step with an exciting SaaS company, Id love to hear from you. Please apply with your most up-to-date CV for consideration. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.

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Company
Resourcing Group
Location
Central, Inverclyde, UK
Posted
Apply Now
Apply Now
Company
Resourcing Group
Location
Central, Inverclyde, UK
Posted