Technical Lead

Role - 3rd Line Engineer / Technical Lead
Location - Whiteley
Start - ASAP
Salary - £40-44k
The Role
This is a great opportunity for an experienced 2/3rd Line Engineer with experience across the Microsoft stack to join an MSP in their Whiteley offices.
You will be responsible for acting as the technical lead for a small team of 2nd Line Engineers, ensuring service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality service delivery across the client base.
This is a hands-on role, requiring both both strong 3rd Line technical expertise across Microsoft technologies and the ability to mentor / guide / technically lead less experienced engineers.
The Opportunity
You will:

• Act as a 3rd Line escalation point for complex issues.
• Lead, mentor, and support a team of Engineers.
• Work with the Helpdesk Manager to oversee day-to-day Helpdesk operations, ensuring SLAs are met.
• Work in a collaborative, forward-thinking environment with plenty of scope for progression.
• Gain exposure to a wide range of technologies and client environments.

With the business continuing to expand, this is a chance to grow your career as the company grows, taking on increasing responsibility in a supportive environment.
The Person
We are seeking a proactive and technically strong leader who enjoys working in a fast-paced MSP environment. The ideal candidate will have:

• Proven 3rd Line Support technical expertise to act as a reliable escalation point.
• Previous experience in a Helpdesk Lead, Supervisor, or Manager position in an MSP or end user environment
• Strong background in Microsoft technologies, including:
• Windows Server (2016/2019/2022)
• Microsoft 365 / Exchange Online
• Microsoft Azure
• Active Directory & Group Policy
• Intune / Endpoint Manager
• SharePoint & OneDrive administration
• Hyper-V
• Excellent troubleshooting, problem-solving, and communication skills.
• The ability to manage and motivate a small technical team while remaining hands-on with escalations.
• Any qualifications in Microsoft / Azure such as AZ104 / AZ900 etc are a bonus

This is an on-site role in Whiteley, Hampshire, offering a competitive salary of £40-44k and the chance to lead a talented and growing support team.
If you would like to learn more, please apply through the advert and we will be in touch to discuss in more detail.

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