Business Analyst

Business Analyst

Role Profile:

Description of role and key responsibilities:

Our Client is building a Project and Change Delivery function to support business transformation and ensure strategic initiatives are effectively delivered across the organisation. As a Business Analyst, you will play a central role in driving change by bridging the gap between business needs and solutions.

Working as part of cross-functional project teams, you will be responsible for defining and documenting business requirements, improving processes, supporting projects, and ensuring that solutions meet the needs of the business while complying with regulatory and internal and Group standards.

Key responsibilities are likely to include:

Requirements Gathering & Analysis:

• Work closely with stakeholders across the business to elicit, analyse, and clearly document business requirements.
• Facilitate workshops, interviews, and discussions to understand current processes, challenges, and future needs.
• Translate business requirements into actionable user stories, acceptance criteria, and functional specifications.

Process Improvement:

• Analyse and map current ("as-is") business processes and design improved ("to-be") workflows.
• Identify and recommend opportunities for process automation and efficiency gains.
• Contribute to the design of solutions that enhance business operations and client service.

Project & Delivery Support:

• Provide analytical support to project managers and product owners throughout the delivery lifecycle.
• Support the development of business cases and prioritisation of requirements.
• Collaborate with technical teams (including suppliers) to ensure business needs are fully understood and translated into effective solutions.

Testing & Operationalisation:

• Define and execute test plans and user acceptance testing (UAT) for system and process changes.
• Support operationalisation of change including staff training, documentation updates, and internal/external communications.

Governance & Documentation:

• Ensure compliance with the Client's Change Control processes and governance frameworks.
• Maintain accurate and comprehensive project documentation, process maps, and change logs.

Innovation and Learning:

• Embrace a culture of innovation by actively seeking out and proposing new ideas, tools, and methodologies that can enhance business processes and project delivery.
• Stay abreast of industry trends and best practices to identify opportunities for improvement and transformation within the organisation.
• Foster a learning environment by sharing knowledge and insights with colleagues, encouraging collaboration and the exchange of ideas.
• Participate in training and development opportunities to continually enhance your skills and expertise in business analysis and change delivery.

Core Skills and Knowledge:

• Proven experience in business analysis within financial services, ideally in a change delivery or transformation function.
• Strong analytical and critical thinking skills; capable of structured problem-solving and decision-making.
• Experience in requirements elicitation, process mapping, and documentation of user stories.
• Hands-on experience in facilitating workshops, preparing business cases, and creating functional specifications.
• Effective communicator with the ability to build trust with stakeholders at all levels of the organisation.
• Organised, methodical, and able to manage multiple priorities simultaneously.
• A good understanding of the regulatory environment is required, including the regulations, rules and guidance and their implications relevant to the job and to follow all applicable internal compliance considerations and appropriate processes, policies and procedures.