Principal Process & Performance Manager - Reading

Principal Process & Performance Manager - Reading Our Client is looking for someone who's a seasoned product owner or manager, ideally with experience in tech or SaaS, who can bridge the gap between contract lifecycle management and system configuration for your Jaggaer implementation. They should be able to design processes, create and manage content, and lead the team through the next phase of our transformation. Strong communication, leadership, and analytical skills are a must, and any experience with contract management systems or SaaS configuration would be a real bonus.

Qualifications / Memberships
- Strong product management background required
- Relevant professional memberships (e.g. CIPS, APM, PMI, BCS)

Skills
- Strong leadership & interpersonal skills
- Excellent communication & presentation
- Analytical & problem-solving
- Excellent writing & editing
- Deep understanding of S2C and CLM processes
- Deep understanding of UX & user-centred design
- Able to conduct/analyse user research & usability tests
- Able to translate outcomes into detailed process & digital requirements
- Prioritisation & decision-making under pressure
- Mentoring and developing teams
- Familiarity with content delivery across multiple mediums
- Knowledge management best practices

Experience
- 5+ years as Product Owner, Product Manager, or similar in a product-driven environment (ideally tech, SaaS, or digital products)
- Proven delivery of new products with a content focus in transformation programmes
- Experience creating content strategies
- Experience collecting, distilling & prioritising user requirements across numerous stakeholders and personas
- Experience working with cross-functional teams (People, Systems, Data, Change/Comms)
- Experience with contract lifecycle management systems
- Experience with digital workspaces (Kahootz)
- Experience configuring SaaS solutions

Regulatory Requirements
- None explicitly stated
- Awareness of relevant commercial or procurement regulations (E.G. PA23 & NEC3/4)

Other Beneficial Points
- Ability to prioritise features and manage product release
- Stakeholder engagement at all levels
- Experience in defining KPIs and reporting progress
- Ability to make tough prioritisation decisions and trade-offs
- Experience with guided journeys and content delivery plans
- Familiarity with MS Office and video content delivery mediums
- Experience conducting content audits and maintaining style guides