Technical Business Analyst - Rail Industry (Digital Ticketing)

Job Title: Technical Business Analyst Rail Industry (Digital Ticketing)
Location: Hybrid - UK
Reports To: Project Manager or Programme Lead
Contract Type: Contract

We are seeking an experienced Technical Business Analyst with strong rail industry and digital ticketing expertise to bridge business needs and technical solutions. You will gather, analyse, and translate complex requirements into actionable deliverables that enhance rail operations, customer experience, and operational efficiency while ensuring compliance with industry standards and regulations.

Key Responsibilities:

• Collaborate with operations, engineering, ticketing, and IT stakeholders to elicit, document, and validate requirements for rail systems and digital ticketing platforms.
• Analyse and improve ticketing workflows such as contactless payments, mobile apps, barcode/QR codes, and smartcard technologies to enhance customer journeys and reduce revenue leakage.
• Translate business objectives into functional specifications, user stories, and acceptance criteria for ticketing solutions, scheduling systems, and related rail applications.
• Support the integration of ticketing systems with back-office, CRM, and payment gateways using APIs and secure protocols.
• Lead workshops, sprint planning sessions, and requirements traceability to ensure digital ticketing initiatives align with business priorities.
• Prepare process models, data flows, and system interaction diagrams for ticketing and fare management platforms.
• Perform gap analyses between existing ticketing systems and target solutions, identifying opportunities for automation and customer experience improvements.
• Assist in user acceptance testing (UAT), including scenarios for ticket purchase, validation, refunds, and fraud prevention.
• Ensure all deliverables comply with rail safety, revenue protection, and data security standards such as PCI DSS and GDPR.

Key Skills and Experience:

• Proven experience as a Technical Business Analyst or Systems Analyst in rail, transportation, or large-scale infrastructure projects.
• Hands-on experience with digital ticketing systems, including contactless, mobile ticketing apps, barcode/QR validation, or smartcard technologies.
• Strong understanding of rail operations, revenue protection, and fare collection processes.
• Proficiency in creating functional specifications, user stories, workflows, and data models.
• Familiarity with Agile frameworks such as Scrum or SAFe and experience using tools like Jira, Confluence, and Power BI.
• Comfortable with API integrations, payment gateways, and data migration.
• Excellent stakeholder management and facilitation skills across technical and non-technical teams.
• Advanced Microsoft Office Suite skills (Excel, Word, PowerPoint, Visio).

Desirable:

• Knowledge of Network Rail standards and compliance requirements.
• PTS (Personal Track Safety) or other rail safety certifications.
• Experience with ServiceNow, Maximo, or rail-specific CRM and ticketing platforms.
• Understanding of GIS/mapping tools and rail-specific data formats.
• Exposure to digital transformation projects in rail or other transport sectors.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field.