Data Engineer

Duration: 3+ Months FTC

Minimum 6+ Years of experience

All potential applicants are encouraged to scroll through and read the complete job description before applying.

What you'll be doing

• Managing data into and out of our data warehouse and reporting platforms to ensure accuracy and efficiency.
• Minimum 6 yrs of experience
• Definition and quality of KPIs that support effective contact centre operations.
• Delivering data development roadmaps aligned to either our Consumer or Enterprise business strategies.
• Empowering end users with access to reliable, well-governed data sets in a secure environment.
• Troubleshooting complex data issues across multiple source systems and ensuring smooth data operations.
• Leading strategic, cross-functional projects to deliver impactful, data-driven solutions, while documenting processes for team-wide support.

What skills you'll need

• Certified Google Cloud (GCP) Data Engineer with strong expertise in data acquisition, modelling, ETL, and data warehousing.
• Proficient in Terraform, YAML, and GitLab for environment management.
• Skilled in MS SQL, GCP SQL, and Oracle DB design, with a focus on data quality and governance.
• Strong understanding of contact centre metrics and systems (e.g. WFM, IVR, Call Routing).
• Proven ability to lead technical teams and deliver end-to-end technology solutions in operational environments.
• Experienced in using JIRA and Confluence for agile project tracking and documentation.