PAM Support Lead
What You'll Do Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
· Lead L2/L3 support operations for Delinea Secret Server, ensuring platform stability, adherence to SLAs, effective incident management, and timely issue resolution.
· Ensure 24x7 availability and reliability of core PAM services, including remote access, password vaulting, and session monitoring.
· Execute server build and lifecycle activities, including onboarding/offboarding assets and managing role associations.
· Monitor system health and respond to availability alerts promptly.
· Fulfill service requests, provide L2/L3 support, and escalate complex issues to vendor support as necessary.
· Configure and maintain account discovery, vaults, password rotation, and approval workflows.
· Administer and optimize Delinea authentication and authorization policies.
· Maintain and support third-party integrations, including Splunk (SIEM) and Okta (Federation/MFA).
· Manage disaster recovery capabilities, including invocation, failover/rollback, maintaining DR plans, and conducting periodic testing.
· Collaborate with security, infrastructure, architecture, and business stakeholders to define support processes, operational standards, and PAM roadmap priorities.
Mandatory Skills
· 8+ years of experience in Privileged Access Management (PAM).
· Hands-on experience supporting Delinea Secret Server, including account onboarding, discovery, password rotation, vault administration, and policy management.
· Strong troubleshooting skills for Delinea platform issues, access failures, discovery jobs, connector configurations, and privileged session management.
· Experience integrating Delinea with Active Directory, LDAP, SIEM, ITSM, and IAM solutions. xehkeey
· Knowledge of PAM governance, audit support, access reviews, compliance reporting.
· Deal Breaker Skill: Red Hat PAM.
· Lead L2/L3 support operations for Delinea Secret Server, ensuring platform stability, adherence to SLAs, effective incident management, and timely issue resolution.
· Ensure 24x7 availability and reliability of core PAM services, including remote access, password vaulting, and session monitoring.
· Execute server build and lifecycle activities, including onboarding/offboarding assets and managing role associations.
· Monitor system health and respond to availability alerts promptly.
· Fulfill service requests, provide L2/L3 support, and escalate complex issues to vendor support as necessary.
· Configure and maintain account discovery, vaults, password rotation, and approval workflows.
· Administer and optimize Delinea authentication and authorization policies.
· Maintain and support third-party integrations, including Splunk (SIEM) and Okta (Federation/MFA).
· Manage disaster recovery capabilities, including invocation, failover/rollback, maintaining DR plans, and conducting periodic testing.
· Collaborate with security, infrastructure, architecture, and business stakeholders to define support processes, operational standards, and PAM roadmap priorities.
Mandatory Skills
· 8+ years of experience in Privileged Access Management (PAM).
· Hands-on experience supporting Delinea Secret Server, including account onboarding, discovery, password rotation, vault administration, and policy management.
· Strong troubleshooting skills for Delinea platform issues, access failures, discovery jobs, connector configurations, and privileged session management.
· Experience integrating Delinea with Active Directory, LDAP, SIEM, ITSM, and IAM solutions. xehkeey
· Knowledge of PAM governance, audit support, access reviews, compliance reporting.
· Deal Breaker Skill: Red Hat PAM.